Legal Specifications
Revision History
| REV | DATE | AUTHOR | DESCRIPTION |
|---|---|---|---|
| 04 | 2026.09.01 | MVS Legal | Updated GDPR compliance clauses, revised refund policy terms |
| 03 | 2026.06.15 | MVS Legal | Added cookie consent specifications, updated data processing terms |
| 02 | 2026.03.20 | MVS Legal | Initial service terms and payment specifications |
| 01 | 2026.01.10 | MVS Legal | Document creation — baseline compliance framework |
Privacy Policy
1.1 Data Controller
The data controller for MarketVisionStudio is MarketVisionStudio, located at 10965 Berlin, Jueterboger Str. 10, Germany. For all data protection inquiries, contact us at [email protected].
1.2 Data Collection
We collect personal data solely for the purpose of executing requested market research and brand identity services. Data collected includes: name, email address, phone number, company information, project specifications, and payment details necessary for service delivery.
1.3 Legal Basis for Processing
Processing of personal data is conducted under Article 6(1)(b) of the GDPR — performance of a contract — and Article 6(1)(f) — legitimate interests in service improvement and quality assurance. Where consent is required, it is obtained explicitly and may be withdrawn at any time.
1.4 Data Retention
Personal data is retained for the duration of the service engagement plus 24 months for archival and quality assurance purposes. Upon expiration, data is securely deleted in accordance with ISO 27001 data destruction standards.
1.5 Data Subject Rights
In accordance with GDPR, you have the right to: access your personal data (Article 15), rectification of inaccurate data (Article 16), erasure of data (Article 17), restriction of processing (Article 18), data portability (Article 20), and object to processing (Article 21). Exercise these rights by contacting [email protected].
1.6 International Transfers
Data processing occurs within the European Economic Area (EEA). Where third-party processors are engaged outside the EEA, adequate safeguards including Standard Contractual Clauses (SCCs) are implemented per Article 46 of the GDPR.
Terms of Service
2.1 Service Scope
MarketVisionStudio provides market research, brand identity development, and strategic consulting services as specified in individual project agreements. All service specifications, deliverables, timelines, and pricing are defined in the applicable project work order or statement of work.
2.2 Payment Terms
Payment is due as specified in the project work order. Standard terms require 50% advance payment upon project initiation and 50% upon delivery of final deliverables. Late payments incur a 1.5% monthly interest charge. All prices are quoted in EUR and are exclusive of applicable VAT.
2.3 Intellectual Property
Upon full payment, all deliverables and associated intellectual property are transferred to the client. MarketVisionStudio retains the right to display anonymized project outcomes in portfolio materials unless otherwise specified in the project agreement. Pre-existing methodologies, frameworks, and tools remain the property of MarketVisionStudio.
2.4 Confidentiality
Both parties agree to maintain strict confidentiality regarding proprietary information shared during the engagement. This obligation survives termination of the service agreement for a period of 36 months. Confidential information shall not be disclosed to third parties without prior written consent.
2.5 Limitation of Liability
MarketVisionStudio's total liability shall not exceed the total fees paid under the applicable project agreement. MarketVisionStudio is not liable for indirect, consequential, or incidental damages. Market research findings are based on statistical analysis and reasonable assumptions; absolute guarantees of market outcomes are not provided.
2.6 Governing Law
This agreement is governed by the laws of the Federal Republic of Germany. Any disputes shall be resolved through arbitration under the rules of the German Institution of Arbitration (DIS), with proceedings conducted in Berlin, Germany.
Refund & Reimbursement Policy
4.1 Eligibility Criteria
Refund requests are evaluated based on project milestone completion status. Requests submitted within 14 calendar days of payment and prior to commencement of substantive work are eligible for a full refund minus a 5% administrative processing fee.
4.2 Partial Refunds
Where work has commenced, refunds are calculated proportionally based on completed deliverables versus total project scope. Completed research phases, delivered assets, and consumed service hours are deducted from the refund amount. A detailed breakdown of work completed is provided with all partial refund calculations.
4.3 Non-Refundable Items
The following are non-refundable: third-party licensing fees incurred on behalf of the client, custom research data procurement costs, and fees for services fully delivered and accepted by the client. Domain-specific market research datasets purchased for a project are non-refundable once delivered.
4.4 Refund Process
Refund requests must be submitted in writing to [email protected] with the subject line "REFUND REQUEST — [Project Reference]". Processing occurs within 10 business days of approval. Refunds are issued to the original payment method. Disputes regarding refund calculations may be escalated through the arbitration process described in Clause 2.6.
4.5 Cancellation by Client
Clients may cancel an engagement at any point by providing written notice. Upon cancellation, MarketVisionStudio will deliver all work completed to date, and the client is invoiced for completed work proportionally. Advance payments for uncompleted work phases are refunded within the timeframe specified in Clause 4.4.
DOCUMENT: DOC-MVS-LEGAL-001 | REVISION: 04
ENTITY: MarketVisionStudio | 10965 Berlin, Jueterboger Str. 10, Germany